Refund policy
At [The Bag Room], we want you to love your bag as much as you love your style.
If it’s not a perfect match, no stress — we’ve got your back.
1. Return Period
You have 14 days from the date you receive your order to request a return.
After this period, we unfortunately can’t accept returns. Even if the bag was starting to grow on you.
2. Return Conditions
To be eligible for a return, items must:
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Be unused and in original condition
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Be returned in their original packaging
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Not show any signs of wear, damage, or use
❌ The following items are non-returnable:
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Sale / discounted items (unless defective)
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Gift cards
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Personalized or custom-made items
3. How to Return an Item
Before sending anything back, please contact us at:
📧 [Doryanzolasamba@gmail.com]
Include:
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Your order number
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The reason for the return
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Photos if the item is damaged or defective
We will send you the return address and instructions.
⚠️ Returns sent without prior approval may be refused.
4. Return Shipping Costs
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Return shipping costs are the customer’s responsibility, except if:
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The item is defective
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We made a mistake (wrong item, color, or model)
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In these cases, we’ll cover the return shipping costs.
5. Refunds
Once your return is received and inspected:
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You’ll be notified by email
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If approved, your refund will be processed to your original payment method
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Refunds usually take 5–10 business days, depending on your bank
⚠️ Original shipping fees are non-refundable (unless the error is ours).
6. Damaged or Defective Items
If your item arrives:
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Damaged
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Defective
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Or incorrect
Please contact us within 48 hours of delivery with clear photos.
We will offer you a replacement, refund, or reshipment at no extra cost.
7. Exchanges
Exchanges are subject to product availability.
If the item you want is out of stock, we’ll offer a refund or store credit.
8. Contact Us
For any questions, returns, or existential bag dilemmas:
📧 Doryanzolasamba@gmail.com ⏱️ Response time: within 24–48 business hours